Which LEARN step involves negotiating a plan with the client?

• A. Listen
• B. Explain
• C. Negotiate
• D. Acknowledge

Answer: (C)

Negotiating a plan with the client is the step in the LEARN framework where you collaborate to reach agreement on what to do next. After you listen to the client’s concerns, explain options clearly, and acknowledge any beliefs or barriers, you move into negotiation to tailor the plan to fit the client’s values, resources, and constraints. This is where preferences are discussed, trade-offs considered, and a feasible, acceptable plan is jointly agreed upon, promoting adherence and shared decision-making. The other steps set up understanding and rapport but do not finalize the plan; listening gathers information, explaining ensures understanding, and acknowledging validates feelings, while negotiating actively aligns the plan with what the client is willing and able to undertake.